Enhancing Skills

Core Competency — Examples of

These examples of different kinds of core competency show how the main strength of a person or a group is its core competency.

Examples of Core Competency: (I AddedI Added from comp.)

  • Analytical Thinking – Applies logic to solve problems and get the job done.
  • Attention to Detail – Is alert in a high-risk environment; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments or processes; concentrates on routine work details; organizes and maintains a system of records.
  • Client Service – Ability to respond to the clients and anticipate their needs.
  • Computer Competency – Is skilled at operating a computer.
  • Conflict Resolution – Works to resolve differences and maintain work relationships.
  • Continuous Education – Implements professional development and training.
  • Customer Service – Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.
  • Creative Thinking – Ability to look outside the box and develop new strategies.
  • Decision Making – Can make decisions and take responsibility for them.
  • Document Use – Ability to use and understand documents.
  • Empowers Others – Gives employees confidence and allows freedom to complete tasks.
  • Ethics – Has personal and professional ethics and fosters a diverse and respectful workplace.
  • Evaluation – Ability to evaluate according to accepted methodologies.
  • Even Temperament – Controlling emotions and not retaliating to negative behaviour.
  • Execution: – meets and exceeds goals; delivers the firm; drives continuous improvement; decisive; acts with urgency.
  • Excellent communication – Can use language effectively to gather information and facilitate the exchange of ideas.
  • Flexibility – Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances. Remains open-minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying customer needs.
  • Influence – Can enlist the support and cooperation of others and encourage them to be proactive.
  • Initiative – Ability to obtain information from several sources to address present needs.
  • Innovation – Able to challenge conventional practices; adapts established methods for new uses; pursues ongoing system improvement; creates novel solutions to problems; evaluates new technology as potential solutions to existing problems.
  • Integrity: – honest; makes decisions within spirit and letter of law; acts with the highest ethical standards; shares credit; acknowledges mistakes.
  • Interpersonal Relations – Relates to people in an open, friendly, and professional manner. Exhibits respect and understand of others to maintain professional relationships.
  • Interpersonal Awareness: – The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
  • Job Knowledge/Technical Knowledge – Demonstrates knowledge of techniques, skills, equipment, procedures and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
  • Judgement – Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
  • Leadership – The ability to establish a team effort that promotes working towards a common goal.
  • Management Skills – Financial and people management as well as the management of information on several levels.
  • Manages Change – Has the ability to implement and deal with change and creates the environment that helps people change.
  • Oral Communication – Skilled at oral communication and can express oneself in conversations and when addressing an audience. Can organize ideas, including summarizing, and explain them concisely.
  • Organization – Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules people and tasks effectively.
  • Ownership – takes accountability; knows the business & market, grows the business; focuses on value-added initiatives.
  • Partnership: – relates well to all; gives and receives feedback constructively; encourages diverse views; builds collaborative relationships.
  • Personal Credibility – Takes responsibility for actions and shows that one is reliable and trustworthy. Is honest and does his or her fair share.
  • Persuasive Communication – Skilled at both oral and written communication that can influence others. Uses effectual examples and visual aids that have an impact on the audience.
  • Problem Solving – Solves problems while ensuring rules and directives are followed.
  • Project Management – Can bring together all aspects of a project, such as resources or planning, that are needed to complete it efficiently and in a timely manner.
  • Public Speaking – Being an effective speaker.
  • Quality Control – Establishes high standards and measures; is able to maintain high standards despite pressing deadlines; does work right the first time and inspects work for flaws; tests new methods thoroughly; considers excellence a fundamental priority.
  • Quality of Work – Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
  • ReliabilityPersonally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
  • Results Oriented – Achieves goals in a timely manner while providing excellent client service.
  • Risk Management & Assessment – Taking action to evaluate and minimize risks to the company and its employees. Effectively manages credit/market/operational/reputational risk; has zero-tolerance toward wilful non-compliance; implements strong controls.
  • Staff development – Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit.
  • Teamwork\CooperationWorks harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
  • Thoroughness – Sees to it that one’s own and others’ work is accurate and complete. Works with diligence and care and ensures all commitments are fulfilled.
  • Writing Skills – Has excellent writing and grammar skills, and has the ability to write concisely, clearly and logically.

Managerial/Supervisory Competencies (For employees who supervise others)

Values and Ethics: Integrity and Respect

Demonstrated respect of people and laboratory principles. Incumbent maintains a respectful, diverse and inclusive work environment where decisions and transactions are transparent and objective. They hold themselves, their employees, and their organizations accountable for their actions.

Strategic Thinking: Analysis and Ideas

Incumbent offers advice and creates plans based on analysis of issues and trends, and how these link to the responsibilities, capabilities, and potential of their organization. Scan an ever-changing, complex environment in anticipation of emerging crises and opportunities. Develop well-informed advice and strategies that are sensitive to the various needs of multiple stakeholders and partners, reflect the strategic direction of the department and position the organization for success.

Engagement: People, Organizations, Partners

Engage people, organizations, and partners in developing goals, executing plans, and delivering results. Mobilize teams, building momentum to get things done by communicating clearly and consistently, investing time and energy to engage the whole organization. Use negotiation skills and adaptability to encourage recognition of joint concerns, collaboration, and to influence the success of outcomes. Follow and lead across boundaries to engage broad-based stakeholders, partners, and customers in a shared agenda and strategy.

Management Excellence: Action Management, People Management, Financial Management

Deliver results by maximizing organizational effectiveness and sustainability. Ensure that people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and longer-term organizational objectives. Align people, work, and systems with the business strategy to harmonize how they work and what they do. Conscientiously assign performance goals, offer year-round performance feedback, and conduct timely performance discussions and reviews.


Management: Budget Management and Management of other Resources

Accesses and reviews standard budget reports as appropriate for the organization; creates yearly spending plan for all budget accounts; keeps appropriate records of organizational spending and tracks it against spending plan; reallocates resources as organizational change occurs. Regularly analyses budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organizes credible data to make a business case for changes and additional resources.

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